Support
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Our promise
Every product we sell is 100% genuine and checked before it ships, backed by manufacturer warranty. If anything's wrong with your order, message us on WhatsApp and we'll sort it out.
Common questions
Do you deliver outside Nairobi?
Yes — we ship countrywide across Kenya. Nairobi orders can arrive the same day; other areas typically take a few days depending on location.
Are your products genuine?
Every product we sell is 100% genuine and checked before it ships, backed by manufacturer warranty.
Can I order without using the website checkout?
Yes — every product page has a WhatsApp ordering option if you'd rather message us directly than check out online.
Do displayed prices include VAT?
Prices shown on the site exclude VAT — it's calculated and added at checkout, in line with Kenyan tax requirements.
What if I'm not sure what to buy?
Message us on WhatsApp from the Shop page and we'll help you find the right product for your budget and needs.