Refund & Warranty Policy

You may return a product within 7 days of delivery if it is unused, in its original packaging, and with all accessories included. Contact us before sending anything back so we can confirm eligibility and arrange collection or drop-off. See our Returns page for the step-by-step process.

• Genuine new productsare covered by the original manufacturer's warranty.
• Ex-UK (unboxed) productsare not covered by the original manufacturer's warranty, but every ex-UK unit we sell comes with our own 1-year warranty against manufacturing defects and hardware faults.

For orders paid through our Shopify checkout, approved refunds are issued back to your original payment method through Shopify. For orders paid by cash or M-Pesa outside of Shopify checkout, approved refunds are issued by M-Pesa or cash, matching how the order was originally paid.

If your order arrives damaged, incorrect, or incomplete, contact us via WhatsApp within 48 hours of delivery with photos of the item and packaging. We will replace, repair, or refund the item once verified.

We handle the return of the product itself under this policy. Your deposit, any installments already paid, and any adjustment to your credit agreement are between you and our third-party BNPL partner, not NURU — see our BNPL Credit Terms and contact our partner directly about those.

Accidental damage, liquid damage, unauthorized repairs, normal wear and tear, and cosmetic issues that don't affect function are not covered by our warranty or eligible for return.

For returns, refunds, or warranty claims:

Email legal@nuruelectronics.com or message us on WhatsApp.